Ground Parcel Shipping
Ground Parcel Shipping
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card. Once your order is received, we immediately reach out to our suppliers to confirm availability and begin processing.
If your item is on backorder or unavailable, we will void the pre-authorization and contact you via email. If the item is available for shipment, we will process the charge and submit the order to the warehouse. Please check the specific company's description below for estimated shipping times, as some items are made-to-order and may require additional lead time, please review each company's shipping times below.
Order Shipment
Once your order has been confirmed and processed, it will be shipped as soon as it becomes available. You will receive tracking information via email within 24 hours of your order leaving the warehouse.
If you do not receive tracking information after the estimated processing time listed in the description of each company below, feel free to contact us at premierislands111@gmail.com. Some products are made-to-order, which may affect shipping timelines. Please review each company's timeline below for specific details.
Inspect Upon Delivery / Damages
Please inspect the packaging of your item(s) upon delivery. If your item(s) arrive damaged, please send detailed photos to premierislands111@gmail.com and we will process a claim on your behalf. Customers are responsible for moving and unpacking items upon delivery.
Exceptions & Special Locations
- Remote or Hard-to-Access Areas: Deliveries to remote or rural addresses may require additional transit time.
- High-Cost Delivery Zones: Certain metropolitan areas (e.g., New York City and surrounding congested ZIP codes) may incur additional surcharges from carriers.
- Non-Contiguous U.S.: Free parcel shipping applies only to the contiguous United States. Orders shipping to Alaska, Hawaii, or island destinations require a custom quote.
Ground Parcel Policies by Company
ACME
- Free shipping via ground service.
- Orders leave the warehouse within 1–3 business days.
- Delivery typically takes 3–7 business days.
- Inspect immediately and report damage with photos.
John Boos
- Free shipping via standard ground carriers.
- Orders are made-to-order and leave the warehouse within 4–5 weeks.
- Delivery typically takes 3–7 business days.
- Inspect immediately and report damage with photos.
Sarreid Ltd
- Free shipping via standard ground service.
- Orders leave the warehouse within 1–3 business days.
- Inspect immediately upon delivery. Concealed damage must be reported within 5 business days of receipt. Retain all cartons and packing materials until the claim is resolved.
We partner with trusted carriers to ensure safe and timely delivery nationwide.
