Freight Shipments
Free Shipping and Liftgate
All freight items ship free of charge, with liftgate service included (a $100 value). Liftgate helps unload the item from the truck at your curb. All freight shipments are delivered curbside by default, with liftgate service included at no additional cost to help unload the item from the truck. Unless you decide to add on additional services, customers are responsible for moving and unpacking the items upon delivery.
Exceptions & Special Locations
- Hard-to-Access Addresses: Deliveries must be accessible by a full-size tractor-trailer. Remote areas, narrow streets, long driveways, or other access issues may require alternate arrangements, which are the customer’s responsibility.
- High-Cost Delivery Zones: Certain metropolitan areas (e.g., New York City and surrounding congested ZIP codes) may incur additional surcharges from carriers.
- Non-Contiguous U.S.: Free freight shipping applies only to the contiguous United States. Orders shipping to Alaska, Hawaii, or island destinations require a custom freight quote.
Delivery Appointment & Scheduling
The freight carrier will contact you directly once your order is in transit to schedule a delivery appointment. Please ensure someone is available to receive your order at the scheduled time.
Inside Garage Delivery & Custom Quotes
If you would like white glove delivery, inside garage delivery, or other special accommodations, contact premierislands111@gmail.com before checkout to receive a custom quote. This allows you to decide if you want to add these services to your order. Please note that Inside Garage Delivery may take a little longer depending on scheduling.
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card. Once your order is received, we immediately reach out to our suppliers to confirm availability and begin processing.
If your item is on backorder or unavailable, we will void the pre-authorization and contact you via email. If the item is available for shipment, we will process the charge and submit the order to the warehouse. Please check the specific company's description below for estimated shipping times, as some items are made-to-order and may require additional lead time.
Order Shipment
Once your order has been confirmed and processed, it will be shipped as soon as it becomes available. You will receive tracking information via email within 24 hours of your order leaving the warehouse.
If you do not receive tracking information after the estimated processing time listed in the description of each company below, feel free to contact us at premierislands111@gmail.com. Some products are made-to-order, which may affect shipping timelines. Please review each company's timeline below for specific details.
Inspect Upon Delivery / Damages
Please inspect the packaging of your item(s) upon delivery. If your item(s) arrive damaged, please send detailed photos to premierislands111@gmail.com and we will process a claim on your behalf.
Freight Policies by Company
ACME
- Free shipping with liftgate ($100 value).
- Inside Garage Delivery, two-man delivery, or other accommodations available via custom quote.
- Orders leave warehouse within 1–3 business days.
- Freight delivery typically takes 3–7 business days. Signature required; inspect boxes before signing Bill of Lading and note damage with photos.
John Boos
- Free shipping with liftgate ($100 value).
- Special accommodations available via custom quote.
- Orders are made-to-order and leave the warehouse within 4–5 weeks.
- Freight delivery typically takes 3–7 business days. Signature required; inspect before signing Bill of Lading and note damage with photos.
Sunny Designs
- Free shipping with liftgate ($100 value).
- Orders prepared within 24 business hours for pickup by freight partner.
- Delivery typically takes 3–7 business days. Signature required; inspect before signing Bill of Lading. Note damage with “Damaged” and take photos immediately.
Sarreid Ltd
- Free shipping with liftgate ($100 value).
- In-stock items leave warehouse within 1–3 business days.
- Freight delivery typically takes 3–7 business days.
- Inside Garage Delivery may take longer, custom quote available.
- Signature required; inspect shipment before signing Bill of Lading. Note visible damage and take photos. Concealed damage must be reported within 5 business days. Retain cartons until claim is resolved.
Furniture Classics
- Free shipping with liftgate ($100 value).
- In-stock items typically ship within 7–21 business days. Out-of-stock items may take 12–16 weeks.
- Freight delivery generally takes 3–7 business days. Signature required; inspect shipment before signing the Bill of Lading. Note visible damage and take photos immediately. Concealed damage must be reported within 7 days.
- Residential delivery may require liftgate service which is included; additional accommodations such as inside garage delivery available via custom quote.
We partner with trusted carriers to ensure safe and timely delivery nationwide.
