Refund & Return Policy
At Premier Islands, we partner with several trusted manufacturers and suppliers to offer a curated selection of high-quality products. Because each brand may have slightly different return requirements, restocking fees, and return shipping policies, the specific details of a return may vary depending on the product purchased. Our customer support team will review your order and provide the exact return instructions if your return request is approved.
While some manufacturer-specific policies may apply, most Premier Islands products follow the standard terms below. Customers can contact support before purchase to confirm return eligibility for any item.
We want every customer to be completely satisfied. This policy explains how we handle returns, refunds, and exchanges in a clear and fair way.
Return Window
We generally accept return requests within 30 days of delivery, provided the item is unused, unassembled, in its original packaging, and accompanied by proof of purchase.
Certain products, custom items, or manufacturer-specific policies may have different return eligibility requirements. Customers must contact us before returning any item to receive return authorization and instructions.
How to Start a Return
To initiate a return, please contact our support team:
Email: returns@premier-islands.com
All returns require prior authorization. Items sent back without approval will not be accepted.
Return shipping addresses vary by manufacturer or warehouse and will be provided in your authorization email.
Return Shipping
Return shipping responsibility depends on the reason for the return and the manufacturer's policies.
- If an item arrives damaged, defective, or incorrect, return shipping will be covered once the issue has been verified.
- For other approved returns, customers may be responsible for return shipping costs and any applicable restocking fees.
Original shipping charges, including services such as inside delivery or garage delivery, are generally non-refundable.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 5 business days of delivery with photos and a description of the issue so we can evaluate and resolve the problem.
For freight deliveries, please note any visible damage on the delivery receipt before signing. Keeping the original packaging and packing materials may be required while a claim is being processed.
Restocking Fees
Some products may be subject to restocking fees typically ranging from 10%–25%, depending on the manufacturer’s policy.
Restocking fees and applicable return conditions will be confirmed by our support team before a return is approved.
Unauthorized returns or refused deliveries may incur additional restocking fees and freight charges.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Custom or made-to-order items
- Assembled or used products
- Clearance or final sale items
- Gift cards
- Certain specialty products depending on manufacturer policies
If you have questions about return eligibility, please contact our support team before purchasing.
Exchanges
The fastest way to ensure you receive the correct item is to return the product you currently have (if eligible) and place a new order once the return has been approved.
Order Cancellations
Orders may typically be canceled within 48 hours of purchase, provided the order has not already shipped or entered production.
If an order is canceled after 48 hours, a $20 administrative processing fee may apply.
Once an order has shipped, it can no longer be canceled and will instead fall under the return policy. In such cases, customers may be responsible for return shipping costs and applicable restocking fees depending on the manufacturer's policy.
Customers who refuse delivery of valid shipments may be responsible for round-trip freight charges, storage fees, and applicable restocking fees.
Refunds
We’ll email you once your returned item is inspected to confirm approval or denial of your refund, along with details of the credit issued.
If approved, refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error or defect.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at returns@premier-islands.com.
Brand-Specific Return Policies
Because we work with multiple manufacturers, specific return policies may vary depending on the brand or product purchased. This may include differences in restocking fees, return eligibility, or shipping responsibilities.
Our support team will provide the exact return instructions and applicable policies once your return request is reviewed.
Contact Us
If you have any questions about returns, refunds, or cancellations, please contact us at:
Premier Islands Support
Premier Islands
Los Angeles, CA, United States
Phone: +1 (833) 542‑5942
Email: returns@premier-islands.com
