Returns & Cancellations

Sarreid Ltd

All returns require prior written authorization. Original shipping charges such as Inside Garage Delivery are not refundable. Only products that arrive damaged, defective, or incorrect are eligible for return shipping at no cost, provided “Damaged” is noted on the delivery receipt and authorization is obtained. All other returns require pre-authorization and customer-paid return shipping. Unauthorized returns will incur a 25% restocking fee plus freight charges. Cancellations must be received in writing before the item ships from Sarreid. Customers who refuse valid deliveries will be responsible for round-trip freight costs, storage fees, and a 25% restocking fee. If your shipment arrives damaged, missing items, or with defects, you must notify us within 5 business days of delivery with photos and a description of the issue. All packing materials must be saved until the claim is resolved. Any quality concerns must be reported within 30 days of receipt. Special orders may require pre-payment and are non-cancelable. All orders canceled after 48 hours are subject to a $20 administration fee. If your order has already shipped, you are responsible for return shipping costs. Refunds are issued only to the original credit card used at checkout.

ACME

Returns and exchanges are allowed for eligible items, but refunds are not offered. Customers are responsible for all return shipping costs, which must be paid before a Return Merchandise Authorization (RMA) is issued. Returned products must be unassembled, unused, and in their original packaging with no writing on the boxes. A 10% restocking fee applies to all returns, and unauthorized returns will not be accepted. Sofas, used merchandise, display items, and products that have been assembled cannot be returned. If you need to report defective merchandise, photos are required and must be submitted within 60 days of delivery. Original shipping charges such as Inside Garage Delivery are not refundable. Only products that arrive damaged, defective, or incorrect are eligible for return shipping at no cost, provided “Damaged” is noted on the delivery receipt and authorization is obtained. All orders canceled after 48 hours are subject to a $20 administration fee. If your order has already shipped, you are responsible for return shipping costs. Refunds are issued only to the original credit card used at checkout.

John Boos

You may return your product within 30 days of purchase if it’s in its original packaging, unused, and accompanied by proof of purchase. Because each John Boos item is made-to-order, a 25% restocking fee applies, and return shipping costs are the customer’s responsibility. Original shipping charges such as Inside Garage Delivery are not refundable. Only products that arrive damaged, defective, or incorrect are eligible for return shipping at no cost, provided “Damaged” is noted on the delivery receipt and authorization is obtained. All other returns require pre-authorization and customer-paid return shipping. All orders canceled after 48 hours are subject to a $20 administration fee. If your order has already shipped, you are responsible for return shipping costs. Refunds are issued only to the original credit card used at checkout.

Sunny Designs

Sunny Designs products may be returned within 30 days of purchase if they are unused, in their original packaging, and in resalable condition. Returns of products in good condition will incur a 15% restocking fee, and customers are responsible for all return shipping costs unless the product was damaged upon arrival. Items returned used, damaged, or without original packaging are not eligible for credit or refund. Any products that arrive damaged must be reported immediately with photos, and we will work with you to resolve the issue promptly. Original shipping charges such as Inside Garage Delivery are not refundable. Only products that arrive damaged, defective, or incorrect are eligible for return shipping at no cost, provided “Damaged” is noted on the delivery receipt and authorization is obtained. All orders canceled after 48 hours are subject to a $20 administration fee. If your order has already shipped, you are responsible for return shipping costs. Refunds are issued only to the original credit card used at checkout.

Furniture Classics

Furniture Classics does not issue refunds. Unauthorized returns or refused deliveries will incur a 25% restocking fee plus all applicable freight charges. Original shipping charges such as Inside Garage Delivery are not refundable. Only products that arrive damaged, defective, or incorrect are eligible for return shipping at no cost, provided “Damaged” is noted on the delivery receipt and authorization is obtained. All orders canceled after 48 hours are subject to a $20 administration fee. If your order has already shipped, you are responsible for return shipping costs. Refunds are issued only to the original credit card used at checkout. If you need to cancel an order, it must be submitted in writing before shipment. Once shipped, return freight and restocking fees apply. Concealed damage claims must be reported with photos within 7 days of delivery, and all packing materials must be retained until the claim is resolved. Closeout items are sold “as is” and are not eligible for return.