Shipping Policy
At Premier Islands, we ship products throughout the United States using trusted parcel carriers and freight delivery services. Depending on the size and weight of the product purchased, orders will ship either through standard ground parcel carriers (such as UPS or FedEx) or through freight carriers for larger furniture items.
Shipping timelines may vary depending on product availability and whether the item is made-to-order. Estimated processing and delivery times for each brand are listed below. Estimated total delivery time (processing + transit) varies by product and brand but is always shown before checkout.
If you have any questions regarding shipping timelines or delivery methods, please contact our support team at support@premier-islands.com or +1 833-542-5942.
Order Processing
After placing your order, you will receive an order confirmation email indicating that we have received your order and pre-authorized your payment.
We then confirm product availability with the manufacturer or supplier.
- If the item is available, the order will be processed and submitted for shipment.
- If the item is unavailable or backordered, we will notify you and void the payment authorization.
Once your order ships, tracking information will be sent to your email within 24 hours of the order leaving the warehouse.
Shipping Methods
Ground Parcel Shipping
Smaller items are typically shipped via standard ground carriers such as UPS, FedEx, or similar services.
Parcel shipments are delivered directly to your address and typically arrive within 3–7 business days after leaving the warehouse, depending on location.
Ground Parcel Shipping Timelines by Brand
| Brand | Processing Time | Estimated Transit Time | Notes |
|---|---|---|---|
| ACME | 1–3 business days | 3–7 business days | Free ground shipping |
| John Boos | 4–5 weeks (made-to-order) | 3–7 business days | Custom manufacturing lead time |
| Sarreid Ltd | 1–3 business days | 3–7 business days | Damage must be reported within 5 days |
Freight Shipping (Large Furniture Items)
Larger furniture items ship via freight carriers due to their size and weight.
All freight shipments include free curbside delivery with liftgate service (a $100 value). Liftgate service allows the carrier to lower the item from the truck to the ground at the delivery location.
Unless additional services are requested, customers are responsible for moving the item inside and unpacking it after delivery.
Freight Shipping Process
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Your order is prepared and shipped from the manufacturer's warehouse.
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Once the shipment reaches your local freight terminal, the carrier will contact you to schedule a delivery appointment.
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Someone must be present to receive and sign for the shipment.
Freight Delivery Timelines by Brand
| Brand | Processing Time | Transit Time | Notes |
|---|---|---|---|
| ACME | 1–3 business days | 3–7 business days | Liftgate included |
| John Boos | 4–5 weeks (made-to-order) | 3–7 business days | Custom production timeline/Liftgate included |
| Sunny Designs | 24 hours processing | 3–7 business days | Inspect before signing/Liftgate included |
| Sarreid Ltd | 1–3 business days | 3–7 business days | Concealed damage must be reported within 5 days/Liftgate included |
| Furniture Classics | 7–21 business days (in stock) | 3–7 business days | Out-of-stock items may take 12–16 weeks/Liftgate included |
Delivery Inspection & Damages
Please inspect your shipment carefully when it arrives.
For freight shipments, you must inspect the packaging before signing the delivery receipt or Bill of Lading.
If damage is visible:
- Note “Damaged” on the delivery receipt
- Take clear photos
- Contact us immediately
Concealed damage must typically be reported within 5–7 business days depending on the manufacturer.
Please retain all packaging materials until the claim has been resolved.
To report damage, email support@premier-islands.com with photos and a description of the issue.
Additional Delivery Services
Additional delivery options may be available upon request, including:
- Inside garage delivery
- White glove delivery
- Two-person delivery
If you require any of these services, please contact us before placing your order to receive a custom quote.
Exceptions & Special Locations
Certain locations may require additional shipping arrangements.
These may include:
- Remote or rural areas
- Locations inaccessible to full-size freight trucks
- High-cost metropolitan delivery zones (such as New York City)
Orders shipping to Alaska, Hawaii, or island destinations may require a custom shipping quote.
Contact Us
If you have any questions regarding shipping timelines, freight delivery, or order status, please contact us.
Premier Islands Support
Email: support@premier-islands.com
Phone: +1 833-542-5942
