Frequently Asked Question
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Shop Pay, Visa.
Do you offer international shipping?
No, We only ship to United States now but in future may look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
How long do refunds take?
Once your return is received and approved, refunds are processed within 7 days. Refunds are always issued back to the original payment method used at checkout.
Business Information
Business Name: Premier Islands
Address: 861 Canterbury Ln, San Dimas, CA 91773, United States
Phone: +1(833) 542-5942
Email: support@premier-islands.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM PST
Saturday & Sunday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day
